Making An Individual Reservation In LodgeWright

LodgeWright will lead you step by step through the New Reservation process.   First select "Enter a New Reservation" from the main menu.

 

To make an individual reservation for up to four units on one bill select "New Single Reservation" and click on <Continue>.

You must then enter your User Identification

Search for previous guest information if they have been with you before.

 

Select the check in and check out dates.  For a walk-in the check in date is always the current business day.

 

Select the unit, first by determining how you want to select it.  LodgeWright will allow you to select from connecting units only, from a particular inventory type, or from a list of all units.

 

Usually you will select from the entire list of units so that you can see the calendar status of everything.  Here units 101 and 102 have been selected by either clicking on those rows in the grid with the mouse or by typing their labels into the text boxes at the bottom of the screen.  Selected rooms are shown in red.  For more information see the explanation of the Reservation Calendar Display.   As soon as you click on a unit here, and it shows up in red, you have temporarily reserved that unit in the calendar so that no one else can get it.  If you click <Cancel> the units will be released. Click on <Accept> to continue with your selection, and with holding the units for your use.

 

Now you will see the rate selection screen.  It will come up with the rack rate displayed.  If the stay qualifies for a multi-day discount that will already be applied.   You can override any applied discount, select from Custom or Package rates, and enter extra people at this stage to see the actual rent that will be applied.  Note that the total is shown at the bottom of the form.  If the guest is on the phone asking for prices you can tell them their options as you explore the possibilities for them.  Click <Accept> to continue with the booking or <Cancel> to exit the process.  If you cancel the units will be released in the reservation calendar.  They will be unavailable to others as long as you do not exit from this process, so donít take off on a coffee break and leave this screen, or the previous one, up on the computer!

 

Management will have set up Market Sources to enable them to identify where their business is coming from.  It is very important that you ask the guest how they came to you.  It may be the big sign in front or a listing in the yellow pages, but it is important to know so that advertising money can be spent efficiently.  The next screen asks you to select a market source.  If "None of the above", just press cancel to continue without a market source.

 

You will then enter the reservation edit screen.  If you selected the guest from Guest History the information from Guest History will already be entered.  If not, they you will have to enter the guest name and information.  If the guest is standing at the desk and making a future reservation you may enter name and credit card information by using the card swipe button.

 

If there is a second name on the reservation you may enter that information here as well after clicking the "2nd Guest" tab at the top of the screen.  If a second guest name is entered that guest will be placed on a separate folio at check in.

If there is no deposit needed you may save and exit at this point, otherwise click the "Rates/Dates/Deposit" tab.

 

Click on the "Deposit Amount Required".  When you do so LodgeWright will automatically put one dayís rent plus tax in as the default deposit amount.  You may change this to anything you wish.  Then go to the Deposit Due Date, click on the down arrow to open the calendar and select the deposit due date.  You will see the number of days until the deposit is due in the text box to the right. 

If you need to write the confirmation number or other information down in a paper reservation calendar, do so now.  If not, then click <Save>.

You will be given the opportunity to print a confirmation letter customized for this particular reservation.  LodgeWright comes with one letter, called "Confirm.atn".  You may use the word processor to create as many confirmation letters as there are circumstances you wish to address individually with your reservations.

Click <Open> to print the selected letter, <Cancel> to print nothing.

Youíre done!


LodgeWright Lodging Management Software - Haywood & Whittington, Inc.
Copyright © 2011  Haywood & Whittington, Inc. All rights reserved.
Revised: September 9, 2011 .